EDITORIAL DESK
Gartner Survey Finds Only 22% of Organizations Have Successfully Scaled AI Across Multiple Business Units
Bangalore, September 2026 : Despite Lack of Success, Investment in AI Continues to AccelerateOnly 22% of organizations have successfully scaled AI across multiple business units or adopted an AI-first approach according to a survey by Gartner, Inc., a business and technology insights company. Roughly 11% of organizations are entirely unaware of what their function spent on AI in 2025.A Gartner survey from January-April 2026 of 1,303 respondents from organizations with enterprisewide annual revenue of at least $50 million in fiscal year 2025 found that, despite this lack of success, investment in AI continues to accelerate. Eighty-five percent of functional leaders plan to increase spending in 2026 after dedicating an average of 12% of their functional budgets to AI in 2025.“This lack of financial visibility heightens risk as spending accelerates,” said Tina Nunno, Distinguished Vice President & Gartner Fellow. “Without disciplined measurement tied directly to business outcomes, organizations risk wasted resources and unmet expectations.”High performers – companies that constantly track ROI of AI initiatives, treat AI as a portfolio of value and regularly assess project performance and reallocate or discontinue underperforming initiatives – reported positive returns in 81% of their AI initiatives, while low performers reported they did not know the rate of return for 29% of AI initiatives.Furthermore, most functions are prioritizing productivity gains over bold transformation or new revenue streams. Productivity was a key target outcome for 75% of functional leaders (see Figure 1), and it commands approximately 30% of functional AI spend on average, nearly twice the percentage of the next highest objective.Figure 1: Productivity Is the Top Outcome Functions Target with AI (Percentage of Leaders, Multiple Responses)Source: Gartner (August 2026)“Functional leaders who track every dollar spent by outcome category, such as productivity, revenue growth, risk mitigation, or innovation, are best positioned to defend investments and reallocate quickly if their projects underperform,” said Nunno. “Without disciplined measurement tied directly to business objectives, organizations open themselves up to misallocation and missed opportunities as scrutiny intensifies.”Popular AI Use Cases Rarely Deliver the Highest ReturnsThe most widely pursued AI use cases are rarely the ones delivering the highest positive returns. Functional leaders are frequently falling into the trap of prioritizing “popular” or heavily hyped AI applications over those that generate tangible value.When contrasting the top three use cases pursued with AI versus the top three use cases with the largest proportion of leaders reporting positive returns, a clear disconnect emerges for IT. Cybersecurity threat detection and response (54%), IT service desk automation (54%) and automated code generation and refactoring (44%) were all identified as the most frequently pursued AI use cases by C-suite leaders. However, intelligent IT asset and cost optimization (40%), synthetic data generation (28%) and automated code generation and refactoring (23%) were identified as the top three AI use cases with positive returns.“Organizations are seeing the greatest quantifiable value from less common, strategically selected use cases that are closely aligned to their unique business needs,” said Nunno. “CEOs and CIOs must pinpoint which AI use cases truly drive positive financial returns, so they can set clear, effective targets for every function and leader.”Additional Insights AvailableGartner clients can read more in C-Suite AI Survey: How High AI Performers Differ From the Rest and C-Suite AI Survey Reveals Misdirected Bets and Overlooked Wins.Gartner is the World Authority on AIGartner is the indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner's proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, as well as more than 4,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here.Gartner IT Symposium/XpoAdditional analysis on AI return on investment will be presented during Gartner IT Symposium/Xpo, the world's most important conference for CIOs and other IT executives. Gartner analysts and attendees will explore how to become agents of change in their organizations and harness AI for successful digital transformation. Follow news and updates from the conferences on X and LinkedIn using #GartnerSYM, and on the Gartner Newsroom.Upcoming dates and locations for Gartner IT Symposium/Xpo include:September 14-16, 2026 | Gold Coast, AustraliaOctober 19-22, 2026 | Orlando, FLNovember 4-6, 2026 | Yokohama, JapanNovember 9-12, 2026 | Barcelona, SpainNovember 16-18, 2026 | Kochi, IndiaAbout Gartner for AI LeadersGartner for AI Leaders provides insights, guidance and tools to help heads of AI accelerate the implementation of enterprisewide AI initiatives and deliver measurable business value. Additional information is available at https://www.gartner.com/en/information-technology/products/gartner-for-ai-leaders.Follow news and updates from Gartner for AI Leaders on X and LinkedIn using #GartnerAI. Visit the Gartner Newsroom for more information and insights.About GartnerGartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization's mission-critical priorities. To learn more visit gartner.com.
