EDITORIAL DESK

Zendesk Commits $100M to Help Startups Build with AI, Expands VC Program

EDITORIAL DESK

Zendesk Commits $100M to Help Startups Build with AI, Expands VC Program

Bangalore, May 2026– Zendesk for Startups gives founders the runway, automation, and support to scale, now with dedicated benefits for venture capital partners for the first timeAt its annual Relate conference, Zendesk today announced a new $100 million, two-year commitment to help startups move faster, automate, and build world-class customer experiences into their stack from day one. The Zendesk for Startups program is built for the next generation of founders, offering access to products at no cost, along with resources and partner benefits to help them build and scale faster. For the first time, Zendesk is also extending dedicated benefits to venture capital partners across their portfolios.“The decisions founders make early about their customer infrastructure shape everything that comes after,” said Adrian McDermott, CTO, Zendesk. “I joined Zendesk when we were a small startup, and those early decisions shaped everything that followed. We built this program with that experience in mind. AI has fundamentally changed what a small team can accomplish from day one—founders shouldn’t have to choose between moving fast and building right. With AI built in from the start, they can do both while extending their runway by removing cost as a barrier."More than 50,000 startups globally have scaled on Zendesk, including fast-growing companies like ElevenLabs and Canva. Built to grow with startups, the program supports founders and extends through Series B for companies with up to 250 employees. Members receive up to two years of access to Zendesk’s full AI suite—the longest no-cost commitment of any CX startup offering currently available—plus more seats and higher monthly resolution limits than comparable programs. They also gain access to a new digital membership hub and exclusive partner benefits from AWS, GitHub, Notion, and others.Qualified startups receive an enhanced offer, including:Runway: Up to two years of access to Zendesk at no cost, to help startups preserve capital while they build.Automation: AI Agents Advanced to automate support earlier before headcount becomes the constraint.Velocity: Frictionless VIP onboarding and implementation support, helping startups go live quickly and start seeing value fast.Support: Dedicated sales support, giving founders direct access to a team that can help as they scale.Community: Exclusive events, founder sessions, and partner programming, connecting startups with peers, experts, and ecosystem partners.Feedback: Direct access to Zendesk Labs, Zendesk Ventures, and Zendesk executives, creating more opportunities for feedback, product input, and strategic support.“The process of organizing people and resources for government bids is notoriously inefficient, and the best teams often lose because of it,” said Lauren Burke Silva, Co-Founder and CEO, MERIT. “We built MERIT to streamline that pursuit process. By choosing Zendesk, we’re able to automate workflows and deploy AI agents from day one—allowing us to stay lean and focused on our mission to help our customers win.”Zendesk is broadening the program to include dedicated benefits for venture capital firms. Through partnerships with a16z, Techstars, LvlUp Ventures, 500 Global, and others, investors gain access to closed-door interactive AI sessions, quarterly portfolio reviews, Zendesk Employee Service, direct access to Zendesk executives through the Executive Sponsor program, and more.“The best founders move fast and build with conviction,” said David Cohen, Founder and CEO, Techstars. “What Zendesk is doing here is meeting them at that pace with real resources and a real commitment to the ecosystem. This is exactly why Techstars is deepening its partnership with Zendesk. This is the kind of partnership that helps the next generation of breakout companies get off the ground and scale.”To learn more about the Zendesk for Startups program, visit zendesk.com/startups.About ZendeskExceptional service means never having to repeat yourself, whether you are a customer seeking help or an employee looking for answers. Zendesk orchestrates every service experience—wherever work happens—by powering an autonomous service workforce of AI agents, automation, and human expertise so every moment feels continuous, personal, and focused on real resolution. The Zendesk Resolution Platform unifies your workforce into a single system that improves with every interaction. We believe in a simple hierarchy: AI is the means, outcomes are the identity, and enduring relationships are the result.

Table Space Reinforces Its Enterprise Technology Roadmap with Appointment of Ashwin Chandrasekar as Chief Information & Technology Officer

EDITORIAL DESK

Table Space Reinforces Its Enterprise Technology Roadmap with Appointment of Ashwin Chandrasekar as Chief Information & Technology Officer

Bengaluru, June 2026 The appointment furthers Table Space’s established focus on scaling digital platforms, deepening enterprise systems, and bringing greater intelligence to its workplace operations and client experienceTable Space, one of India’s leading flexible workspace providers specializing in enterprise managed offices, today announced the appointment of Ashwin Chandrasekar as its Chief Information & Technology Officer (CITO). In this role, Ashwin will focus on bringing technology deeper into the workspace journey to improve operational efficiency, strengthen control, and scale business processes. He will also drive automation across the business and lead end-user technology, making everyday workplace experiences more intuitive, from access systems and workflows to the digital tools employees rely on daily.Ashwin brings close to two decades of experience across technology leadership, digital transformation, AI, and product engineering. At Table Space, he will lead the technology charter - spanning enterprise data engineering, software development, and physical devices and IoT across the portfolio. His experience spans India, Singapore, Chile, the US, and Canada across retail, banking, QSR, and consumer devices - including Amazon's Alexa ecosystem. Most recently, as CTO at Third Wave Coffee, he built the technology backbone of a national specialty-coffee chain, owning software development, ERP, and POS, data engineering, AI initiatives, and automation across 200+ cafés.Earlier in his career, he delivered enterprise e-commerce, mobile banking, and Alexa Auto products at a global scale with ThoughtWorks and Amazon. He holds an MBA from UCLA Anderson School of Management, with a focus on global management and technology. Ashwin is also an entrepreneur, having founded Buybazaar, one of Chennai's early online supermarkets.Commenting on the appointment, Karan Chopra, Chairman & Co-CEO, Table Space, said, “At Table Space, technology has never been peripheral to the business - it is fundamental to how we have built and scaled every aspect of what we do. As we enter our next phase of growth, the ability to harness AI and data not just strategically but operationally becomes a defining advantage. Ashwin brings precisely that - a rigorous, ground-up understanding of how technology creates measurable impact at scale. We are very pleased to welcome him to the leadership team.”On joining Table Space, Ashwin Chandrasekar, Chief Information & Technology Officer, said, “Table Space isn't just building offices - it's building thoughtfully designed work environments where companies can scale, teams can collaborate better, and people can focus on doing their best work. What excites me most is embedding technology into every layer of that experience - improving how decisions are made, how spaces are run, and how people interact with their environment day-to-day on a strong enterprise data engineering foundation. When great workspaces are backed by great technology, people are free to focus on what really matters: their work.”The appointment comes at a time when large enterprises are raising their expectations of managed workspace providers, demanding greater operational efficiency, personalization, and insight from their partners. With a strong technology foundation already in place, Table Space is well-positioned to meet that demand, and Ashwin’s expertise will be integral to sustaining that edge as the company scales.About Table Space Table Space is one of India's leading providers of enterprise managed office solutions. Founded in 2017 by former commercial real estate professionals, Table Space portfolio comprises over 11 million (110 lakh sq. Ft) square feet of Custom-Built managed workspaces and Ready-To-Move-In Suites built for some of the world's prominent enterprises across sectors - including Fortune 50 and Fortune 500 companies, with over 425 clients served to date. Operating with 80+ centers across eight major Indian cities, Table Space specializes in delivering high-performance office environments through a future-first Enterprise Workspace-as-a-Service (WaaS) model - enabling enterprises to access flexible, scalable workspace solutions on their terms, while Table Space manages the full scope of their real estate needs.

Netpoleon India Partners with BMC Helix to Expand Market Presence

EDITORIAL DESK

Netpoleon India Partners with BMC Helix to Expand Market Presence

Bengaluru, June 2026 – The partnership will focus on engaging and serving banking, financial services & insurance (BFSI), government organizations, and large enterprises.Netpoleon India, a leading value-added distributor of enterprise technology solutions, and BMC Helix, a global leader in software solutions that help the world’s most forward-thinking organizations reset the economics of IT, today announced a strategic partnership designed to accelerate enterprise IT transformation across India.This joint venture combines the strengths of Netpoleon India and BMC Helix to bring together Netpoleon's deep regional expertise, established partner network, and strong enterprise relationships with BMC Helix's cutting-edge, AI-driven IT service and operations management capabilities—creating a powerful alliance positioned to deliver transformational value to Indian enterprises.The partnership will focus on the growth and enablement of a robust channel ecosystem, extending BMC Helix's reach across the region, and will extend managed service capabilities to enterprises seeking outcome-based IT operations. Netpoleon India are committed to delivering best-in-class enterprise technology solutions while empowering its partner network to capitalise on the rapidly growing demand for intelligent IT operations and service management capabilities.“What excites me most about this collaboration is the opportunity to build something truly differentiated,” said Mohan Kumar TL, Director, Netpoleon India. “At Netpoleon, our commitment has always been to bring best-in-class solutions to our customers and BMC Helix represents exactly that. This partnership gives our enterprise customers across BFSI, Government, and Large Enterprise segments access to a globally proven platform that delivers real, measurable outcomes. We are thrilled to make that accessible across India."“Netpoleon India brings strong market expertise, vertical focus and customer relationships that make them an ideal partner for us,” said Deepak Singla, Area Vice President for South Asia & ASEAN, BMC Helix. “Together, we’re focused on delivering practical, high-impact solutions for enterprises across India, with a clear emphasis on measurable outcomes.”About Netpoleon – IndiaNetpoleon India is part of the Netpoleon Group, a Value-Added Distributor (VAD) of Network Security products headquartered in Singapore, with full-fledged offices across the APAC region. netpoleons With a journey that began in 2000, Netpoleon has established itself as a regional leader in the Network Security and Cybersecurity industry.In India, Netpoleon delivers best-of-breed IT security and networking solutions to enterprises across the BFSI, Government, and Large Enterprise segments. Backed by certified engineers and a strong channel partner network, Netpoleon provides end-to-end pre- and post-sales services, professional cybersecurity advisory, and technical training enabling partners and customers to address evolving technology challenges with confidence.Recognised as a Most Trusted Partner (MTP) by vendors, resellers, and customers alike. Netpoleon Solutions - India continues to expand its portfolio of cutting-edge solutions, driving digital transformation and security excellence across the country.For more information, visit www.netpoleons.comAbout BMC HelixBMC Helix helps the world’s most forward-thinking IT organizations reset the economics of IT — bringing IT services, AIOps, and agentic AI together so busywork disappears, incidents are prevented, and compliance just happens. With an industry-leading, open-first platform, BMC Helix’s dynamic fleet of AI agents augment work across enterprise IT service and operations management to accelerate outcomes for ServiceOps. Learn more at www.helixops.aiHelix and other Helix marks are exclusive properties of BMC Helix, Inc. and are registered or may be registered with the U.S. Patent and Trademark Office and in other countries.BMC, BMC Software, the BMC logo, and other BMC marks are the exclusive properties of BMC Software, Inc. and are registered or may be registered with the U.S. Patent and Trademark Office and in other countries.

Cohesity Secures Earliest Invented Patent in the Industry for GenAI Retrieval-Augmented Generation (RAG) Platform Built on Secondary Data

EDITORIAL DESK

Cohesity Secures Earliest Invented Patent in the Industry for GenAI Retrieval-Augmented Generation (RAG) Platform Built on Secondary Data

Bangalore, June 2026 — Patent validates Cohesity's architectural lead in applying GenAI to secondary data to unlock AI without data movementCohesity, a leader in AI-powered data security, today announced that the U.S. Patent and Trademark Office (USPTO) has granted the company Patent No. 12,619,501 for the foundational technology underlying Cohesity Gaia™, its generative AI platform for enterprise data. Titled "Data Retrieval Using Embeddings for Data in Backup Systems" and issued May 5, 2026, the patent covers Cohesity's proprietary method of combining secondary data systems with a retrieval-augmented generation (RAG) semantic layer to power GenAI applications. Cohesity is the first data protection vendor to patent this approach, which enables enterprises to apply GenAI to secondary data without creating new data silos, weakening governance controls, or increasing the exposure of sensitive information. This patent establishes Cohesity’s unique architectural approach to applying GenAI directly to secondary data, grounded in a security-first framework that keeps data protected, governed, and in place.The patent was invented by Gregory Statton, Sanjay Poonen, Mohit Aron, and Apurv Gupta, a team that spans Cohesity's engineering and executive leadership, reflecting the strategic importance of the underlying innovation to the company's long-term platform vision. The patent represents one core innovation behind Cohesity Gaia: the ability to make an organization's secondary data — long used primarily for recovery and retention — securely searchable and usable as a governed knowledge source for GenAI applications. Rather than requiring enterprises to replicate sensitive data into a separate AI infrastructure, Cohesity's patented approach enables AI workloads to run against protected secondary data while preserving the security, governance, compliance, and access controls already protecting the environments.The significance is both practical and strategic. Enterprises sit on years of high-value secondary data in files, emails, databases, and virtual machines, much of which has remained inaccessible for AI use cases. Cohesity's patent-protected RAG layer makes that data semantically searchable and usable by large language models (LLMs) without requiring the user to move or copy it, while minimizing risk. Organizations can reduce data sprawl, limit their attack surface, and extend trusted and secure data into AI workflows."Protected recovery data is a goldmine. It is an organization’s most important, complete, and trusted repository of enterprise information and institutional knowledge. Yet it remains among the most underutilized," said Sanjay Poonen, chief executive officer and president, Cohesity. "This patent reflects years of foundational engineering work to change that with a security-first architecture for enterprise AI. Cohesity Gaia applies AI directly to that data, without forcing organizations to move or duplicate sensitive information, unlocking insights while maintaining the governance, access controls, and cyber resilience they depend on. No other platform delivers these advantages today.”“Indian enterprises are looking to unlock the value of their data for AI-driven innovation while maintaining strong security and governance,” said Gregory Statton, Vice President, AI Solutions, Cohesity, “With Cohesity Gaia, organizations can securely harness backup and recovery data for AI use cases without increasing data sprawl or operational risk. We see strong relevance for this approach as AI adoption continues to accelerate in India.”“In evaluating enterprise AI approaches, preserving our security posture and ensuring sovereign, on-premise control as a Dutch government institution were critical objectives,” said Patrick Ringelberg, Domain Data Center Architect & AI, Ministry of Infrastructure and Watermanagement (Rijkswaterstaat). "Cohesity's approach was the only one that made AI viable using our existing backup data as the foundation. The fact that this approach is now patented reinforces how differentiated it is.”Cohesity Gaia is available today as part of the Cohesity Data Cloud platform. It enables enterprise teams to unlock insights from years of historical data, accelerate decision-making, and build AI-driven workflows on a foundation that inherits the security and access controls already governing their recovery data environment.About Cohesity? Cohesity?protects, secures, and provides insights into the?world’s?data.?As the leader in AI-powered data security, Cohesity helps organizations strengthen resilience, accelerate recovery, and reduce IT costs. With Zero Trust security and advanced AI/ML, Cohesity Data Cloud is trusted by customers in more than 140 countries, including 70% of the?Fortune?Global 500. Cohesity is also backed by?industry leaders?such as NVIDIA, Amazon, Google, IBM, Cisco, and HPE.? Cohesity is certified as a Great Place to Work in multiple countries. Follow?Cohesity on LinkedIn?and visit?www.cohesity.com?to learn more.?

Newgen Software Expands AI Orchestration Layer for Enterprise Operations with ‘NewgenONE’

EDITORIAL DESK

Newgen Software Expands AI Orchestration Layer for Enterprise Operations with ‘NewgenONE’

Built for the AI era, NewgenONE embeds intelligence directly into enterprise execution & enables enterprises & AI agents to operate as a single unified governed execution layer designed for continuously adaptive, intelligent operations.NewgenONE orchestrates the complete enterprise execution stack. This enables enterprises to move from fragmented automation to continuously adaptive operations.NewgenONE is architected with auditability, explainability, compliance, & human oversight built directly into the orchestration layer.Every AI-led action is traceable. Every workflow deviation is logged. Every recommendation can be explained for auditors, regulators, & enterprise stakeholders.The platform enables organizations to scale AI responsibly while maintaining operational trust.New Delhi, May 2026 - Newgen Software, a global leader in intelligent enterprise orchestration, today reinforced its vision for the NewgenONE platform in India under its new brand positioning: ‘Ahead of What’s Ahead.’Built for the AI era, NewgenONE embeds intelligence directly into enterprise execution and enables enterprises to orchestrate workflows, content, communications, decisions, and AI agents to operate as a single unified governed execution layer designed for continuously adaptive, intelligent operations.NewgenONE orchestrates the complete enterprise execution stack. This enables enterprises to move from fragmented automation to continuously adaptive operations.NewgenONE is architected with auditability, explainability, compliance, and human oversight built directly into the orchestration layer.Every AI-led action is traceable. Every workflow deviation is logged. Every recommendation can be explained for auditors, regulators, and enterprise stakeholders.The platform enables organizations to scale AI responsibly while maintaining operational trust.“AI is everywhere today, but enterprise execution is still fragmented.” said Virender Jeet, Chief Executive Officer (CEO), Newgen Software. “Most organizations are still stitching together workflows, decision engines, content systems, communications platforms, and AI models through integrations that were never designed to operate as one intelligent system.At Newgen, we are building for the agentic enterprise. We believe the future enterprise will operate through orchestrated intelligence, where AI agents, workflows, decisions, content, and people function as one continuously adaptive system. Our roadmap is focused on helping enterprises move from automation to governed autonomy, responsibly and at scale.”For Financial Institutions, this Means:Mortgage applications that move from submission to sanction through intelligent orchestrationTrade finance operations where verification, compliance screening, approvals, and communications operate in one coordinated flowCustomer onboarding journeys where KYC, eligibility, risk scoring, and activation happen simultaneously through AI-coordinated executionUpcoming Platform Innovations Include:AI agents coordinating across workflows, decisions, content, and communications within enterprise guardrailsMCP-based Tool and Service Generation capabilities exposing enterprise services and APIs as governed AI-consumable toolsSemantic enterprise memory through Content ORB, grounding AI decisions in verified enterprise knowledgeIndustry-trained AI models for banking, insurance, healthcare, and governmentContinuously learning orchestration systems where workflows evolve dynamically through enterprise feedback loopsAdvanced banking and insurance intelligence including telematics-based risk scoring, underwriting optimization, fraud intelligence, and predictive operational orchestration “For the last decade, enterprises focused on digitization. The next decade will be defined by Intelligence.” said Runki Goswami, Chief Marketing Officer (CMO), Newgen Software. “Ahead of What’s Ahead is more than a brand positioning for us. It reflects the mindset enterprises now need to adopt in the AI era, where success will depend on how intelligently organizations can adapt, decide, automate, and evolve in real time.At Newgen, we call this Orchestrating Intelligent Enterprises. It is the ability to bring together AI, workflows, content, communications, systems, and people into one continuously learning enterprise fabric. We believe this will define the next generation of enterprise leadership.”Newgen is enabling organizations to operationalize AI at enterprise scale with governance, compliance, and real-time intelligence built in. Newgen also outlined its innovation roadmap focused on Agentic AI, governed enterprise autonomy, semantic enterprise intelligence, and continuously learning operational systems built natively into the NewgenONE platform. Newgen’s long-term vision is to help enterprises transition from isolated automation initiatives to intelligent operating systems that continuously adapt in real time.Over the coming platform releases, Newgen will continue expanding its orchestration layer with industry-trained AI agents, autonomous decisioning capabilities, semantic enterprise memory, predictive operational intelligence, and low-code agent composition tools, enabling enterprises to build intelligent systems that continuously evolve in real time.Newgen believes the future belongs to enterprises that can combine intelligence, execution, governance, and adaptability into one continuously learning operational fabric. NewgenONE is built for that future.About Newgen SoftwareNewgen Software Orchestrates Intelligent Enterprises at scale. The NewgenONE platform unifies content, processes, communications, decisions, and AI into a governed orchestration layer where intelligence is embedded into how enterprises operate. Decisions, workflows, communications, and AI agents evolve continuously in real time through a trusted execution environment designed for the autonomous enterprise. Trusted by leading organizations worldwide, Newgen enables enterprises to move from AI experimentation to AI execution securely, intelligently, and at scale.

Kore.ai Launches Artemis, the New Generation of the Kore.ai Agent Platform for Building, Governing, and Optimizing Enterprise AI

EDITORIAL DESK

Kore.ai Launches Artemis, the New Generation of the Kore.ai Agent Platform for Building, Governing, and Optimizing Enterprise AI

Bangalore, May 2026 : Agent Blueprint Language™ (ABL) compounds returns and compresses agent delivery from months to days.Kore.ai, the global leader in agentic platforms and applications, today launched the new-generation Kore.ai Agent Platform Artemis edition, the AI-programmable, AI-native foundation that builds, governs, and optimizes the agents, systems, and workflows running across the enterprise. The platform launches initially on Microsoft Azure, with broader cloud availability to follow.The new-generation Agent Platform enables enterprises to deploy production-ready multiagent AI systems in days instead of months, with governance, observability, and operational control enforced before any agent goes live. Three core innovations make the platform fundamentally AI-native:Agent Blueprint Language (ABL™): ABL is a compiled, declarative language that standardizes how AI agents, systems, and workflows are defined, validated, and governed. Six built-in orchestration patterns (supervisor, delegation, handoff, fan-out, escalation, and agent-to-agent federation) enable resilient, production-grade multiagent systems at scale.Arch™: Kore.ai’s AI agent architect translates business objectives into production-ready ABL, supports the full agent lifecycle, designs the underlying agent topology, and continuously refines agents using real-world production traces.Dual-Brain Architecture: Two cognitive engines (combining agentic reasoning and deterministic flows) operate in parallel through shared memory, authored in a unified language and governed by a single runtime.The platform operates independently of the model, keeping AI systems predictable, auditable, and scalable from experimentation to production-grade operations."Enterprise AI is entering its third wave, where governance, observability, and trust define success at scale," said Raj Koneru, CEO and Founder, Kore.ai. "The Kore.ai Agent Platform reflects this shift by bringing an AI-native architecture to market that enables enterprises to build, manage, and optimize multiagent systems with confidence. This level of depth comes from a decade of delivering AI experiences in complex, regulated environments, where scale, compliance, and reliability are non-negotiable." The Business Case: AI Building, Governing, and Optimizing AIABL and Arch put AI in charge of every stage of the agent lifecycle:AI building AI. Arch generates production-ready agents from plain-language objectives, writes them in ABL, and validates them before deployment. Agents that once required months of bespoke engineering now ship in days as compiled, reviewable blueprints.AI governing AI. Every decision, path, and outcome is logged, traced, and analyzed by AI in real-time. Deterministic constraints and flow controls are enforced by the platform itself, not left to the agent.AI optimizing AI. The platform learns from production signals and recommends specific improvements as reviewable optimizations, with human oversight built in.“To scale AI with confidence, enterprises need a standardized agent building system and the enforcement of robust governance,” said Vaibhav Bansal, Vice President at Everest Group. “Kore.ai’s strong investments in advancing agentic AI capabilities and governance, combined with a consistent focus on delivering measurable business outcomes, have positioned Kore.ai as a Leader in the Agentic AI Products PEAK Matrix® Assessment 2026.”What This Means for Today's CIO, CISO, and CFOThe Kore.ai Agent Platform changes what enterprise AI delivers, what it costs, and what it can be trusted to do:For the CIO, AI becomes manageable and accelerated. The platform consolidates fragmented third-party and home-grown agents into one foundation and accelerates delivery from quarters to days across every department and business unit.For the CISO, AI behavior becomes predictable. Governance is enforced at the platform layer, outside the model's control. Every agent action and policy decision is logged, timestamped, and traceable to a specific regulatory control.For the CFO, AI investment compounds. Arch, ABL, and the runtime are shared infrastructure across every agent, so the marginal cost of the Nth agent approaches the cost of authoring its blueprint. Every model upgrade improves every agent already running.Microsoft Azure: Initial Launch PartnerThe Kore.ai Agent Platform launches initially on Microsoft Azure and is built natively on the Microsoft Azure stack across compute, identity, AI, and security. For Global 2000 enterprises already standardized on the Microsoft stack, the platform integrates with Microsoft Foundry, Microsoft Agent 365, Entra ID, and the Microsoft Graph API, and powers a native Microsoft Teams channel through the Azure Bot Framework. Kore.ai is also a launch partner for Agent 365."Enterprises are moving agentic AI from experimentation to operations, and that shift requires a foundation built for production. The Kore.ai Agent Platform integrates with Microsoft Foundry and Microsoft Agent 365, giving customers a governed environment to build, deploy, and operate AI agents with the identity, security, and observability that Microsoft customers expect," said Stephen Boyle, CVP, Enterprise Partner Solutions, Microsoft.Customers Say“We've had early visibility into the Kore.ai Agent Platform, and the architectural rigor stands out. Compiled blueprints, governance in a separate deterministic layer, and one language for every agent are the design choices enterprise AI has been missing.” – Keyur Parikh, Head of Workplace Technology Strategies and Services, Vanguard“The question every enterprise is asking is how to move AI from pilot to production without creating compliance exposure. What stood out about Kore is that governance is architectural, not an afterthought. That is what it takes to get AI approved for the work that actually matters.” - Arunkumar Ramakrishnan, Director of Enterprise Technology, Blue Cross Blue Shield of MassachusettsBuilt for the Global 2000The platform meets enterprise security, compliance, and deployment requirements from day one: SOC 2 Type II, ISO 27001, PCI DSS certified; FedRAMP Moderate Authorized; HIPAA-aligned; HiTrust and GDPR compliant. Real-time PII tokenization, tenant isolation, and immutable audit trails apply to every agent action. Customers deploy in public cloud, sovereign regions, private cloud, or on-premises, with data residency by region. The platform supports 40+ voice and digital channels and 300+ integrations across Microsoft A365, Salesforce, HubSpot, Jira, GitHub, and core banking, healthcare, retail, and telecom systems.For more than a decade, Kore.ai has been one of the world's leading providers and pioneers of AI-native enterprise software, enabling 500+ Global 2000 organizations to run mission-critical business workflows, including some of the largest names in banking, healthcare, insurance, retail, and global service operations.AvailabilityThe Kore.ai Agent Platform Artemis edition is available today at www.kore.ai.About Kore.aiKore.ai, a market leader in enterprise AI platform and agentic solutions, helps large enterprises realize business value through the safe and responsible use of AI at scale. It provides offerings for customer service, AI for work, and process automation, built on an AI-native agent platform. Kore.ai takes an agnostic approach to models, data, cloud, and applications used, giving customers freedom of choice. Trusted by 500+ Global 2000 companies and partners, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leading innovator by top analysts. Headquartered in the USA, Kore.ai has a network of offices in the UK, Europe, the Middle East, Japan, South Korea, Singapore, and India.

Tenable Launches Open Partner Exchange Network (OPEN) to Connect Security Tools, Data and AI-Driven Workflows Across the Enterprise

EDITORIAL DESK

Tenable Launches Open Partner Exchange Network (OPEN) to Connect Security Tools, Data and AI-Driven Workflows Across the Enterprise

Bangalore, May 2026 : Open ecosystem initiative enables connected workflows, richer context and coordinated remediation across security environment Tenable® Holdings, Inc. (NASDAQ: TENB), the exposure management company, today announced the Tenable Open Partner Exchange Network (OPEN), the next evolution of its technology partner ecosystem, designed to help organizations unify security data, accelerate AI-driven workflows, and operationalize exposure management across their existing technology stack.As AI accelerates the speed and scale of cyber threats, security teams are struggling with fragmented tools, disconnected workflows, and growing operational complexity. Tenable OPEN extends the power of the Tenable One Exposure Management Platform through an open ecosystem of integrations, data exchange, and orchestration capabilities that help organizations reduce cyber risk faster.Built on more than 330 validated integrations, Tenable OPEN helps organizations connect security data, workflows and tools across the enterprise. Through bi-directional integrations and the new Open Connector, customers can ingest third-party telemetry into Tenable One while exporting exposure insights into downstream workflows, analytics and remediation systems. By connecting security data, context and action across the stack, organizations can reduce blind spots, streamline operations and accelerate remediation efforts, security workflows, analytics, and remediation.“No single vendor can see everything. The data that defines cyber risk is inherently distributed across the enterprise. That’s why openness is foundational to our strategy,” said Eric Doerr, chief product officer, Tenable. “With OPEN and the Open Connector, organizations can bring together data from virtually any security tool, including third-party technologies, internal systems and emerging AI-driven workflows. We don’t ask customers to replace their existing security stack to get value from Tenable. We connect to it, unify the data and turn it into actionable exposure intelligence.”To learn more about the Tenable OPEN technology ecosystem program, please visit: https://www.tenable.com/partners/technology.Supporting Quotes:“AI hasn't just changed the scale of attacks, it has accelerated adversary operations to machine speed. Defenders need intelligence they can operationalize just as quickly," said Doug Fleming, Director of Global Ecosystems and Alliances, Recorded Future. "Integrating the Recorded Future Intelligence Graph® into the Tenable OPEN ecosystem turns exposure management into a continuous, intelligence-led discipline. Joint customers can separate signal from noise, focus on the 1% of exposures adversaries are actually targeting, and drive faster, more confident remediation. That's the force multiplier security teams need to outpace adversaries, not just respond to them.”“Third-party and supply chain exposure have become one of the most important drivers of enterprise cyber risk,” said Greg Keshian, Chief Product Officer, Bitsight. “Bitsight’s external telemetry across attack surface exposure, supply chain relationships, and threat activity gives organizations critical context that internal tools alone cannot provide. Through the Tenable OPEN ecosystem, customers can combine this external intelligence with internal exposure data to better identify interconnected risk, prioritize the exposures most likely to drive business impact, and accelerate remediation across their environments and vendor ecosystems.”“Security teams are drowning in alerts, but you can’t pivot your way out of an AI-powered attack. Data without action is just expensive storage,” said Kevin Murphy, director, Global ISVs and OEM Partners, Splunk. “Tenable OPEN thrives where others fail because it rejects the mindset of rigid, restrictive APIs. By unifying data regardless of source, we’re eliminating the operational friction that plagues the SOC, allowing our mutual customers to stop fighting their tools and start fighting the threat with a seamless, automated workflow.”About TenableTenable® is the exposure management company, exposing and closing the cybersecurity gaps that erode business value, reputation and trust. The company’s AI-powered exposure management platform radically unifies security visibility, insight and action across the attack surface, equipping modern organizations to protect against attacks from IT infrastructure to cloud environments to critical infrastructure and everywhere in between. By protecting enterprises from security exposure, Tenable reduces business risk for over 40,000 customers around the globe. Learn more at tenable.com.###Forward-Looking StatementsThis press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding the expected capabilities and benefits of the Tenable Open Partner Exchange Network (OPEN), the anticipated functionality and performance of the Open Connector and bi-directional integrations within the Tenable One Exposure Management Platform, and Tenable's ability to unify security data and operationalize exposure management across partner ecosystems. These statements are subject to risks and uncertainties that could cause actual results to differ materially, including risks related to the development and adoption of new and unproven technologies, the successful integration of third-party data sources and partner technologies into Tenable's platform, the continued participation and support of technology partners, customer adoption of ecosystem integrations and AI-driven workflows, competition in the cybersecurity and exposure management markets, and other factors described under "Risk Factors" in Tenable's most recent Annual Report on Form 10-K and subsequent reports filed with the SEC. Tenable undertakes no obligation to update these statements to reflect events occurring after the date hereof.

Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service

EDITORIAL DESK

Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service

Bangalore, May 2026 : New Agent Builder, omnichannel AI agents, Copilots, and outcome-based pricing help enterprises deliver more connected service on ZendeskAt its annual Relate conference today, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This move replaces standard deflection-based bots with specialised AI agents that operate across all channels and use cases, and are priced solely on the outcomes Zendesk verifiably resolves. The strategy addresses a common industry failure where organisations have layered disconnected tools onto legacy workflows, often prioritising ticket deflection over actual problem-solving.At the centre of this vision is the Zendesk Resolution Platform, a unified system that brings together data, intelligence, knowledge, workflows, and governance. Trained on roughly 20 billion ticket interactions, the platform operates through the Resolution Learning Loop™, which captures insights from every interaction to close knowledge gaps and improve automated responses in real time."The era of the chatbot – the era of frustration and deflection – is over. We are entering the age of the Autonomous Service Workforce," said Tom Eggemeier, CEO, Zendesk. "We believe every business will soon run on specialised AI agents that work alongside human experts as one unified team. These agents will be more than just code; they will be team members, held to the same high standards of accountability as any human. Our vision is to put the power to build this workforce into the hands of every enterprise, on one elegant platform. Whether those agents are crafted by Zendesk, by our partners, or by your own teams, they will all speak with one voice. We are providing a future where AI is the foundation, and human experts are the architects."Bikram Mazumdar, Vice President, Asia, Zendesk, added, “In India, service has to keep up with a customer journey that rarely stays in one place. A single issue can move from an app chat to WhatsApp to voice in minutes, and customers expect the context to travel with them. Many Indian businesses I’ve spoken to have strong digital ambition, and consumers are quick to reward brands that can match that pace. That is exactly why Zendesk’s autonomous service workforce matters now: it helps companies resolve issues faster and more accurately, carry context across every interaction, and raise the quality of service without adding more complexity for teams.”This transition is powered by new capabilities that turn service into a coordinated, self-improving operation. Key updates for the agentic era include:Agent Builder and Custom AgentsZendesk introduced Agent Builder1, a no-code interface that enables companies to build, test, deploy, and optimise custom AI agents tailored to their unique policies, workflows, data, and business logic. Agent Builder is designed to help organisations automate more complex front, middle, and back office service work while maintaining governance and oversight from a single control plane.Expanded Zendesk AI AgentsZendesk AI Agents now operate across messaging, email, voice, and AI platforms like ChatGPT and Gemini, maintaining shared context and continuity across interactions. Zendesk has expanded this functionality in part through its acquisition of Forethought. These agents are designed to operate across Zendesk and external service environments – including through the new Zendesk MCP Server, which connects Zendesk tickets, knowledge, and customer data to external AI platforms so brands can deliver personalised, verified answers wherever customers seek help. Zendesk also announced expanded support for Voice AI Agents2, including multi-brand and multilingual support across more than 60 languages. The agents can now switch languages mid-conversation while maintaining full context and continuity, strengthening Zendesk’s CCaaS offering powered by Amazon Connect.AI Agents for Employee ServiceZendesk announced fully autonomous AI agents for Employee Service3, purpose-built for internal support. Powered by Zendesk’s Unleash acquisition, these agents operate in tools such as Slack and Microsoft Teams, search across enterprise systems, and enforce source-level permissions so employees only receive answers they are authorised to access.New Copilot Experiences for Agents, Admins, Knowledge Teams, and AnalystsZendesk announced major advancements across its Copilot portfolio to support human teams:Agent Copilot: Designed to work out of the box by connecting to internal and external sources to generate procedures and take action on at least 30% of tickets from day one.Admin Copilot4: Currently available, this tool helps administrators identify operational issues, recommend fixes, and apply workflow changes in real time.Knowledge Copilot1: Now in early access, this copilot identifies gaps, outdated content, and inconsistencies based on real customer conversations.Analyst Copilot1: Also in early access, this assistant helps teams spot trends and understand root causes through a new agentic analytics experience.Quality Score for Continuous Quality AssuranceZendesk announced Quality Score5, which brings automated, continuous quality measurement to Suite Professional plans and above. Quality Score analyses 100% of human and AI interactions, giving teams an objective view of service quality and surfacing opportunities to improve performance in real time.Context Graph and Expanded Knowledge GraphZendesk introduced Context Graph1, the operational memory layer that powers the company’s agentic analytics experience by capturing past analyses, agentic reasoning, and performance context to improve future recommendations. Zendesk also announced expanded Knowledge Graph4 connectors, supporting sources such as SharePoint, Google Drive, Notion, Guru, Contentful, Document360, and more.Action Flows for AI Agents and New Workflow ConnectorsZendesk announced Action Flows for AI Agents1, allowing teams to build integrated workflows for AI agents directly inside Action Builder. This capability helps AI agents take action across systems with greater governance and orchestration. Zendesk also announced a new library of 40 prebuilt workflow connectors, for systems such as Okta, Claude, and OneDrive, with more than 100 additional apps planned by the end of the year.Zendesk Model Context ProtocolZendesk announced support for Model Context Protocol (MCP), including client and server experiences. With Zendesk MCP Client1, AI Agents and Agent Copilot can connect to external systems once and automatically expand their capabilities as new MCP tools are added. With Zendesk MCP Server3, businesses will be able to connect Zendesk tickets, knowledge, and other data to external AI systems in a trusted and governed way.A New Business Model for the Workforce EraZendesk is also expanding its outcome-based pricing model this year. Every resolution Zendesk charges for is verified – both by the AI agent resolving the interaction end-to-end and independently confirmed by a dedicated AI evaluation model. Spam and routine exchanges are excluded. Customers pay only for outcomes that are genuinely, confirmably resolved.“What’s compelling about Zendesk’s direction is that it recognises a core truth about service: automation on its own is not enough," said Daniel Newman, CEO, Futurum Research. "To improve the experience meaningfully, AI has to be part of a broader system that can connect context, take action, and evolve with the needs of the business. That’s the kind of approach that can help organisations build a more scalable and responsive support experience over time.”Product Availability1Early access now2General availability later this quarter3Early access this summer4General availability now5Coming soon in early accessFor more information, please visit the Zendesk Relate blog.About ZendeskExceptional service means never having to repeat yourself, whether you are a customer seeking help or an employee looking for answers. Zendesk orchestrates every service experience – wherever work happens – by powering an autonomous service workforce of AI agents, automation, and human expertise so every moment feels continuous, personal, and focused on real resolution. The Zendesk Resolution Platform unifies your workforce into a single system that improves with every interaction. We believe in a simple hierarchy: AI is the means, outcomes are the identity, and enduring relationships are the result.

Cohesity Earns AWS Resilience Competency,  Advancing Enterprise Cyber Recovery

EDITORIAL DESK

Cohesity Earns AWS Resilience Competency, Advancing Enterprise Cyber Recovery

Bangalore, May 2026 : Strengthens global cyber resilience and enables multi-currency procurement through AWS MarketplaceCohesity, the leader in AI-powered data security, today announced that it has achieved the Amazon Web Services (AWS) Resilience Competency. This designation recognizes Cohesity as an AWS Partner that delivers validated solutions to help customers improve the availability, security, and resilience of their most critical workloads running on AWS.By achieving the AWS Resilience Competency, Cohesity has demonstrated technical expertise and proven customer success, helping organizations recover rapidly from disruptions and strengthen their overall cyber resilience posture. Cohesity supports customers as they protect and secure data across cloud-native and hybrid environments, enabling resilient operations in the face of ransomware attacks, infrastructure failures, and operational disruptions. Cohesity supports resilience consistently across a broad range of services and deployment models, helping customers protect and recover data across compute, storage, and cloud-native data services while maintaining a unified operational experience.As organizations increasingly rely on distributed architectures, cloud-native applications, and always-on digital services, resilience has become a foundational business requirement. Cohesity helps customers meet these demands by unifying data protection, cyber security, and recovery capabilities on a single, AI-powered platform—reducing operational complexity while improving confidence in recovery outcomes. This approach enables organizations not only to withstand disruptions but also to operate with the confidence needed to modernize applications, expand globally, and unlock greater value from their data. By delivering resilient data protection and recovery capabilities, Cohesity helps customers design resilience directly into their architectures rather than treating it as an afterthought.As part of its AWS Resilience Competency achievement, Cohesity also enables customers to procure its validated resilience solutions through AWS Marketplace with support for multi-currency transactions across regions.“Achieving the AWS Resilience Competency underscores our commitment to helping customers not only recover from incidents, but proactively strengthen their resilience posture,” said Kit Beall, Chief Revenue Officer, Cohesity. “By using validated resilience expertise, we’re making it easier for customers to deploy, scale, and manage cyber resilience capabilities—so they can protect their data and run their businesses with confidence anywhere in the world.”“Across India and SAARC, enterprises are looking for practical ways to strengthen resilience without adding operational complexity. By bringing Cohesity’s AI-powered data security platform to AWS and enabling procurement through AWS Marketplace with multi-currency support, we’re helping customers simplify protection, accelerate recovery, and adopt cloud-first strategies with greater confidence,” said Mayank Mishra, Senior Regional Director, Sales, India & SAARC, Cohesity.The AWS Resilience Competency highlights Cohesity’s ability to help organizations operationalize cyber resilience at scale. Cohesity enables consistent protection, detection, and recovery workflows across AWS environments, helping teams reduce tool fragmentation and standardize recovery processes. This approach improves recovery time and recovery point objectives (RTO/RPO) for mission-critical workloads without increasing operational complexity.Through AWS Marketplace, Cohesity allows organizations to integrate cyber resilience into their cloud operating model. Customers can streamline vendor management, accelerate deployment, and align spend with existing AWS commitments. This enables teams to scale resilience capabilities alongside cloud adoption while maintaining consistent security and recovery controls across AWS services and regions."Cohesity on AWS has strengthened our cyber resilience and simplified how we protect and recover critical workloads,” said Shane McDaniel, CIO, City of Seguin, TX. “When disruptions hit, whether operational or cyber-related, we know we can recover quickly and securely.”About Cohesity Cohesity protects, secures, and provides insights into the world’s data. As the leader in AI-powered data security, Cohesity helps organizations strengthen resilience, accelerate recovery, and reduce IT costs. With Zero Trust security and advanced AI/ML, Cohesity Data Cloud is trusted by customers in more than 140 countries, including 70% of the Global 500.Cohesity is certified as a Great Place to Work in multiple countries. Follow Cohesity on LinkedIn and visit?www.cohesity.com?to learn more.???

Google Cloud brings together India Inc. visionaries to define the Agentic AI future

EDITORIAL DESK

Google Cloud brings together India Inc. visionaries to define the Agentic AI future

Bangalore, June 2026 : Leaders Connect India 2026 convened C-suite executives, technologists, and industry visionaries to move the national conversation on AI from experimentation to measurable economic outcomes.Google Cloud concluded its Leaders Connect India 2026 series, a three-city event across Mumbai (May 25), Delhi (May 27), and Bengaluru (May 29), uniting senior executives from BFSI, consumer goods, aviation, digital commerce, ad-tech, and travel to address a single urgent question - how does India move from AI experimentation to AI-driven economic extraction, and how fast?The overarching theme across all three cities was what Google Cloud termed the Economic Outcome Mandate. The boardroom, leaders were told, has stopped asking what an AI model can do. It is now demanding a clear, measurable path from AI investment to competitive advantage, through cost optimization, customer retention, and net-new revenue generation. The era of isolated POCs has been deemed as being over and widespread adoption across verticals is the next step in this AI journey."We are already in the agentic era, and what is non-negotiable now is clear business outcomes and economic value attached to every AI deployment," said Sashikumar Sreedharan, Managing Director, Google Cloud India. He added, "The challenge is to keep the best of the cloud and the best of the sovereign together. Technology today allows you to do exactly that. Products like Google Distributed Cloud bring the best of cloud flexibility and scalability to a customer's own premises. Those needs are coming up more and more, and it's a journey we are very much on with our customers." He stressed that less complex tasks can be easily handed to AI agents so that the human capital can focus on the strategic elements of the business.Mumbai, May 25Mumbai opened the first leg of the Leaders Connect 2026 with a focus on how agentic AI enables large enterprises to expand their capacity to serve, not just reduce cost. Panelists from McKinsey and the consumer goods sector explored how India's heterogeneous market, where language, palate, and purchasing power shift every 100 kilometres, demands hyper-localisation at a scale that is now architecturally possible. Where enterprise strategy once segmented India into a dozen macro clusters, agentic AI makes it conceivable to serve hundreds of thousands of micro-clusters with customised assortments, responsive supply chains, and personalised marketing.The panel also addressed risk and governance, advocating a tiered deployment model, from lower-stakes summarisation and contract review, through accounts reconciliation, and carefully toward strategic financial functions. The ability of AI systems to explain and enforce human-in-the-loop controls, were identified as non-negotiable prerequisites for enterprise adoption at scale.Delhi, May 27Delhi drew one of the series' most cross-sectoral conversations, with perspectives from aviation, the Open Network for Digital Commerce (ONDC), Boston Consulting Group, and Akasa Air. The discussion moved decisively from cost reduction to value creation: aviation panellists highlighted billions of dollars being lost globally each year to irregular operations, and how agentic AI, reasoning simultaneously across weather, crew schedules, passenger connections, and maintenance constraints, could recapture that loss, optimizing capacity, without adding a single aircraft.On digital commerce, panellists examined the scale of India's untapped opportunity: 90 million sellers and 1.4 billion consumers, yet only 4–5% of sellers and 10–15% of consumers are active on digital platforms today. Reducing the cost of coordination between buyers and sellers, and extending trust at population scale through shared AI infrastructure, was identified as the defining design challenge for India's next phase of digital growth. The panel closed with a cultural call to action and that organisations must reframe AI not as a threat to roles, but as an amplifier of human capability and a driver of specialisation.Bengaluru, May 29Bengaluru brought the series to a close with a conversation anchored in the realities of building AI at genuine scale. Panellists from MakeMyTrip and InMobi Group examined the economics of large-scale AI inference, the architectural challenge of serving India's vernacular diversity, and the bottlenecks that will define the next 12 months. A key consensus: with only 15–20% of India comfortable in English, voice is not a feature, it is the primary interface for the majority of this country, and the maturity of voice models in Indian languages remains the most critical infrastructure gap to close.The Bengaluru panel also examined context retention across long conversational flows, privacy-as-architecture, and the cost-per-token equation that must improve significantly before AI reaches its true potential across Asia's vast user base. The closing message highlighted that India's technology leaders are not waiting for permission to move and architectural decisions made today will determine competitive position for the decade ahead.Agentic AI in ActionUnderscoring the real-world momentum behind these conversations, Google Cloud and Meesho announced a strategic partnership on May 26, to build a high-performance digital foundation for Meesho's next phase of growth. The partnership is already demonstrating the economic outcomes Leaders Connect set out to define. Meesho's generative AI shopping assistant Vaani, built with Google's Gemini models, has seen over 1.5 million users in its debut month, with early data showing a 22% higher conversion rate among users engaging with the tool, a direct translation of agentic AI capability into measurable business value at Bharat scale.Across all three cities, enterprise conversations were anchored in national ambition, India's trillion-dollar digital economy target and the Viksit Bharat aspiration of a 30 trillion dollar economy by 2047. Agentic AI, leaders agreed, is not an IT infrastructure upgrade. It is a strategic investment that accelerates innovation, creates unprecedented structural efficiency, and positions India to lead where it has natural, decisive advantage.About Google CloudGoogle Cloud offers a powerful, optimized AI stack—including AI infrastructure, leading models like Gemini, data management capabilities, multicloud security solutions, developer tools and platform, as well as agents and applications—that enables organizations to transform their business for the Agentic Era. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.

Neokred Launches Collectbot 3.0: An AI-Powered Merchant Management Platform Transforming Fraud Analytics and Compliance Infrastructure

EDITORIAL DESK

Neokred Launches Collectbot 3.0: An AI-Powered Merchant Management Platform Transforming Fraud Analytics and Compliance Infrastructure

Bangalore June 2026 – Neokred today announced the launch of Collectbot 3.0, a next-generation AI-powered Merchant Management Platform engineered to redefine how banking partners and high-volume enterprises manage transaction security, automated compliance, and financial analytics. Built natively on a newly certified UPI acquiring switch, the upgraded platform introduces a pioneering AI-driven fraud analytics layer designed to proactively classify risks, predict anomalies, and ensure precise regulatory alignment.As digital transaction volumes surge, banking partners face unprecedented challenges in maintaining strict compliance while keeping false positives low. Collectbot 3.0 directly solves this by deploying machine learning algorithms that analyze transaction telemetry in real-time. This allows banks to proactively classify and isolate fraudulent patterns before they compromise the settlement pipeline, ensuring bulletproof compliance without introducing transaction friction."With Collectbot 3.0, we are elevating industry standards by embedding deep, proactive risk management into open banking frameworks," said Tarun Nazare, Co-founder of Neokred. "By combining an AI-driven analytics core with a highly robust, certified UPI switch, we aren't just facilitating payments; we are providing a highly reliable gateway that serves as a cornerstone for modern compliance and trust infrastructure."Rohith Reji, CEO and Co-founder of Neokred, emphasized the strategic impact of this automated intelligence: "Our core mission has always been to build infrastructure that scales seamlessly alongside our partners' ambitions. Collectbot 3.0 achieves exactly that by giving banks the AI tools needed to maintain absolute regulatory fidelity, shifting the burden of manual oversight into a fully automated, scalable compliance and trust infrastructure.""Ensuring a highly secure, frictionless transaction environment was our top priority during development, particularly regarding proactive threat defense," commented Gopal Hosur, Former IGP and Board Advisor, Neokred. "The platform's native architecture allows partner banks to instantly classify risk profiles at the transaction level, reinforcing the absolute integrity of our compliance and trust infrastructure."Rohit Badri, Group Associate Director Risk & Compliance, Neokred added, "The intelligence embedded within the new platform fundamentally shifts how businesses and banks interact with data. We are turning raw transaction monitoring into predictive fraud analytics, empowering organizations with an incredibly precise, AI-backed compliance and trust infrastructure."Pranjay Chauhan, Assistant Vice President Operations, Neokred says, “Collectbot 3.0 represents a significant step forward in building scalable and intelligent payment infrastructure for modern banking ecosystems. As transaction volumes continue to grow, the ability to proactively manage fraud analytics, automate compliance workflows, and maintain operational resilience becomes critical for financial institutions. What makes this platform particularly impactful is its ability to combine AI-led risk intelligence with a robust acquiring infrastructure, enabling banks and enterprises to scale securely while maintaining strong governance and transaction integrity”Key Features of Collectbot 3.0 Include:Proactive AI Fraud Analytics & Classification: Features a cutting-edge risk engine that empowers partner banks to instantly detect, categorize, and mitigate fraudulent behavior. By learning from historical fraud topologies, the AI accurately isolates high-risk merchant behavior and transactional anomalies in real-time.AI-Empowered Compliance Engine: Completely automates complex compliance audits and regulatory monitoring. The intelligent layer guarantees accurate, ongoing adherence to evolving fintech mandates, eliminating human error from the verification and reporting cycles.Certified UPI Acquiring Switch (Collectbot PSP Gateway): A native, cloud-ready acquiring layer, this dedicated architecture enables an industry-leading success rate, minimizes authentication failures, and guarantees high availability for all UPI payment flows, including Collect, Intent, and Autopay.Centralized Admin & Merchant Console: Utilizing the powerful Collectbot admin architecture, the platform offers a centralized control panel for granular access management, instant merchant onboarding, and streamlined profile configurations, ensuring a frictionless user journey.Automated Collections and Payments Infrastructure: Seamlessly manages complex financial operations including instant fund settlements, automated vendor collections, and rapid payments processing without manual intervention.Collectbot 3.0 is designed to scale effortlessly, giving modern banking ecosystems and businesses the digital infrastructure required to manage financial operations with unprecedented safety, clarity, and speed.About NeokredNeokred Technologies is a premier digital infrastructure platform based in Bengaluru, empowering modern businesses to scale by streamlining profiling, payments, and privacy. Through innovative product lines, Neokred bridges the gap between traditional banking systems and agile fintech needs, fostering a secure and frictionless financial ecosystem.

Nagarro and Addverb Technologies partner to deploy end-to-end robotic automation for warehouse and industrial operations

EDITORIAL DESK

Nagarro and Addverb Technologies partner to deploy end-to-end robotic automation for warehouse and industrial operations

Bangalore, May 2026: Nagarro, a global digital engineering leader, and Addverb, a global leader in robotics and warehouse automation solutions, have signed a strategic Memorandum of Understanding (MoU) to jointly deliver advanced robotic automation solutions and digital twins for customers worldwide.The partnership will bring together Nagarro’s strengths in software engineering, digital integration, and innovation and Addverb’s expertise in robotics hardware and automation technologies. Both organizations will focus on joint solution development, including IP co-creation and knowledge exchange initiatives. It will also explore the establishment of advanced robotic experience centres and innovation-driven makerspaces to drive experimentation and accelerate technological advancement. Sangeet Kumar, CEO and Co-founder of Addverb, said: “We believe the future of automation lies in unified ecosystems where software and robotics work as one. At Addverb, we are deliberately expanding our approach, from delivering best-in-class hardware to engineering intelligent, end-to-end solutions. This collaboration with Nagarro strengthens that direction, allowing us to co-create systems that are agile, scalable, and designed for the next generation of supply chains.” Nagarro and Addverb will also jointly explore market opportunities across warehousing, manufacturing, and supply chain operations, leveraging mutual referrals and coordinated go-to-market strategies to expand their global footprint. It will be supported by a structured engagement model, with Nagarro focusing on software integration, digital solutions and platform capabilities, while Addverb will drive hardware deployment, automation systems, and lifecycle support services.Ganesh Sahai, CTO, Nagarro, said: “Automation conversations often get stuck at isolated use cases. What this partnership will do is connect the dots between software, robotics, and operations. With Addverb, we can deliver systems that are designed to work end-to-end, and that translates directly into faster execution, better utilization, and more predictable outcomes.”This collaboration reflects Nagarro’s focus on building integrated, AI-led engineering solutions that connect digital systems with physical operations, enabling clients to scale with greater speed and reliability.About Addverb Founded in 2016, Addverb is a global robotics and automation company delivering intelligent, end-to-end solutions for warehouses and industrial operations. Headquartered in India, Addverb operates advanced manufacturing facilities and R&D centres in India and the United States, with subsidiaries across Australia, Singapore, the Netherlands, and the United States. For more information, please visit https://addverb.com/,https://addverb.ai/About Nagarro Nagarro, a global digital engineering leader, helps clients become fluidic, innovative, digital-first companies and thus win in their markets. The company is distinguished by its entrepreneurial, agile, and global character, its CARING mindset, and its Fluidic Intelligence vision. Nagarro employs around 18,000 people in 38 countries. For more information, please visit www.nagarro.com.