HGS Launches AI-Powered Digital CX and Data Innovation Hub in Waterloo, Canada
Bengaluru,
India – May 12, 2025: HGS, a global leader in
technology solutions, cybersecurity and consulting, digital customer
experiences (CX), and applied-AI business process management (BPM), today announced the opening of its
newest AI-powered digital customer experience and Data & Analytics
innovation center in Waterloo, Ontario. This expansion marks a significant
milestone in HGS’s commitment to digital transformation, data-driven innovation,
and creating high-quality career opportunities in Canada’s fastest-growing
city.
HGS’s
new facility will open on May 15, 2025, and serve as a hub for digitally
enabled customer engagement, leveraging AI-powered automation, analytics, and
cloud-based solutions to redefine customer interactions. With the company’s
focus on delivering frictionless, omnichannel experiences, the Waterloo center
will play a critical role in enhancing customer satisfaction for some of the
world’s leading brands.
“As
we continue to grow and transform the customer experience landscape, Waterloo
is the ideal city for HGS to expand,” said Savita Jones, HGS SVP - North
America Operations. “This region is home to more than 1,000 technology firms
and has proven to be the perfect place to turn innovative ideas into a thriving
business. Its collaborative spirit within this type of ecosystem is a great fit
for our next-generation CX solutions that will ultimately create a data-rich
innovation network.”
The
new HGS customer experience center will initially create up to 150 jobs in
Waterloo, offering a diverse range of opportunities, including:
- Digitally
focused jobs in automation, data analytics, and AI
- IT
Support
- Bilingual
Customer Experience Agents
- Talent
Management
- HR
- Support
Staff
- Operation
Management
- Engineering
HGS is committed to career growth, training, and upskilling, ensuring employees have access to cutting-edge digital tools and development programs that prepare them for the future of customer engagement.
HGS’s
decision to expand in Waterloo aligns with the city’s reputation for innovation
and entrepreneurship. Home to world-class universities like the University of
Waterloo and Wilfrid Laurier University, Waterloo fosters a unique synergy
between business, technology, and talent—ideal for driving digital
transformation in the CX industry.
Beyond
job creation, HGS aims to contribute to the Waterloo community through local
partnerships, skill development initiatives, and innovation-driven
collaborations that will further strengthen the city’s role as a leader in the
global digital economy.
About HGS
A global leader in optimizing the customer experience lifecycle, digital transformation, business process management, and digital media ecosystem, HGS is helping its clients become more competitive every day. HGS’ core BPM business combines automation, analytics, and artificial intelligence with deep domain expertise focusing on digital customer experiences, back-office processing, contact centers, and HRO solutions. HGS’ digital media business, NXTDIGITAL (www.nxtdigital.in), is India’s premier integrated Digital Delivery Platforms Company delivering services via satellite, digital cable and broadband to over 6 million customers across 1,500 cities and towns.
Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. HGS has 18,169 employees in 10 countries, including 33 delivery centers, making a difference to some of the world’s leading brands across verticals. For the year ended March 31, 2024, HGS had total income of Rs. 5,087.8 crore (US$ 614.4 million).
Visit https://hgs.cx to learn how
HGS transforms customer experiences and builds businesses for the future.