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ZEPIC Unveils Major Product Enhancements: Introducing Zenie AI Engine, Team Inbox, and a Cardless 14-Day Free Trial

Transforming Marketing with AI-Powered Intelligence, Streamlined Communication, and Unmatched Accessibility

India. October 18, 2024 – ZEPIC, the true unified customer engagement platform, is proud to announce three groundbreaking product launches that will redefine the way businesses engage with their customers and optimize marketing efforts. Introducing Zenie, ZEPIC’s revolutionary AI engine; Team Inbox, a unified conversation interface for managing customer conversations; and a cardless free 14-day trial, giving every marketer in the world an opportunity to explore ZEPIC with no upfront commitment.


Zenie: The Future of AI-Driven Marketing Automation

At the forefront of these innovations is Zenie, ZEPIC’s AI engine, which is now available across all ZEPIC accounts. Zenie uses large language models (LLM) and advanced natural language processing to assist users throughout the product in getting work done in record time. Unlike industry trends of AI Co-pilots and Agents that work on named and siloed use cases, Zenie is singular and ubiquitous across the ZEPIC platform, assisting across modules and capabilities, from user onboarding and data unification to campaign execution and analytics. Zenie transforms ZEPIC into an intelligent assistant for marketers, operations teams, and customer service agents alike.


Key highlights of Zenie include:

  •                                 Always on, learning, and ready to assist, like a smart Genie at your command
  •                                Designs and deploys campaigns, segments & customer summaries
  •                                Secure & accurate with multiple guardrails & filters
  •                                Enabled with Bring Your Own Models (Large Language Models)
  •                                 Available across all plans and pricing

“Zenie isn’t just another AI Copilot,” said Naveen Venkatesan, Co-CEO & Product Head at ZEPIC. “Zenie is an

ever-present, intelligent sidekick that continuously learns and adapts to provide the best outcomes for our users. Zenie helps from every nook and cranny of our platform, from organizing and unifying data to creating and running

hyper-personalized campaigns in 20 minutes flat. We’re giving businesses the power to automate smarter, respond faster, and execute more effectively, with the confidence that guardrails are in place to ensure consistency and quality.


"We are always looking to create more tailored, seamless experiences for our customers in each of our interactions across business units. We've been using ZEPIC to unlock a 360-degree view of our Ecommerce and Telco customers and we are excited now with the upcoming Zenie AI launch,” said Rajnesh Prasad, Regional Chief Marketing Officer at Vodafone Fiji. “We look forward to delivering personalized customer engagements and fostering stronger connections at scale and also offer the same personalization capabilities to our B2B customers for their customers!"


“In today's fast-paced travel industry, the ability to create meaningful, personalized and impactful interactions is a necessity at every step of the journey,” said Srishti Narayan, Chief Marketing Officer at Tourism Fiji. “We've recently started using ZEPIC to identify patterns among our website visitors and now with Zenie AI we look forward to unlocking and personalizing this data to help us create more meaningful customer engagements.

Team Inbox: Streamlining WhatsApp Customer Service

In addition to Zenie, ZEPIC is introducing Team Inbox, an all-new feature allowing businesses to manage and respond to customer inquiries from multiple channels in a consolidated interface. With Team Inbox, customer-facing teams—including operations—can collaborate to resolve service requests efficiently. This release has Team Inbox supporting WhatsApp replies to promotional messages and other WhatsApp messages including transactional notifications.


Cardless 14-Day Free Trial: Experience ZEPIC Risk-Free

To make ZEPIC accessible to every marketer, ZEPIC now offers a 14-day free trial, allowing users to explore the platform’s full capabilities without needing a credit card. This trial empowers businesses of all sizes to experience ZEPIC's full suite of AI-powered features, its user-friendly interface, and superior customer engagement tools risk-free.


About ZEPIC

ZEPIC is the true unified customer engagement platform, helping businesses of all sizes create, manage, and optimize personalized customer journeys at scale. By leveraging AI, data-driven insights, and an award-winning drag-and-drop interface, ZEPIC enables businesses to deliver the shortest time to campaign and time to value. Now available on AWS Marketplace, ZEPIC is trusted by enterprises and small businesses worldwide, including Tourism Fiji, Cybele Stores, and Vodafone Fiji.