Atlassian Launches Atlassian Intelligence Using Generative AI to Empower Teams
With a unique
understanding of teamwork, Atlassian Intelligence helps teams on the go
Bangalore, April 20,
2023 – Atlassian Corporation Plc (NASDAQ:TEAM), a leading provider
of team collaboration and productivity software and the maker of Jira,
Confluence and Bitbucket, today unveiled Atlassian Intelligence - its
new Artificial Intelligence (AI) virtual teammate that deeply understands how
teams collaborate to accelerate their work. The news was announced at
Atlassian’s annual flagship conference – Team '23.
Leveraging AI through
internal models and the company’s collaboration with OpenAI, Atlassian Intelligence
is built into the Atlassian platform, the common technology foundation across
all of its cloud products.
Atlassian
Intelligence powers an always-on, virtual teammate in Jira Service Management
(JSM) that delivers instant help when teams need it most. It strips away
repetitive requests from support teams, allowing them to focus on more
important work.
Atlassian
Intelligence provides support for natural language questions, which helps
teammates access the company’s institutional knowledge and policies in
Confluence, generate insights using data from multiple sources in Atlassian
Analytics, and unlock the power of Jira Query Language (JQL) to find issues
across all Jira Cloud products.
It can also help
teams summarise and extract information from content, generate new content
using natural language prompts, and automatically creates a bespoke on-demand
glossary, dictionary, and knowledge graph from company data.
Sherif Mansour, Head
of Product AI, Atlassian said, “With AI technology advancing rapidly, we’re
excited to share how we’re bringing its power and magic to the full family of
Atlassian Cloud products through Atlassian Intelligence that can unleash the
potential of every team. With more than 20 years of data on how millions of
software, IT, and business teams plan, track, and deliver work, Atlassian
Intelligence has a unique understanding of teamwork.”
Team '23 has brought
together renowned speakers such as director James Cameron and CNN host Van
Jones, alongside Atlassian Co-Founders and Co-CEOs Mike Cannon-Brookes and
Scott Farquhar, to discuss the topics of Agile & DevOps, ITSM, Open Work
Management and Teamwork Culture.
Atlassian also
announced innovations in each of these areas:
Confluence
Atlassian has
introduced whiteboards in Confluence that allow users to brainstorm as a team;
convert notes into any Jira Cloud issues and Confluence pages with just a
click; and visualize their work by bringing all Jira issues into one view.
Atlassian has also
acquired Orderly Databases by K15t to bring databases
natively into Confluence. Databases are structured dynamic tables that help
teams connect and organize information like Jira tasks, Confluence pages,
owners, due dates, statuses, and more in one database table.
The company has also
partnered with Atlassian Ventures portfolio company, Hypothesis, to offer a new
Chrome Extension app that enables Confluence users to comment and mention team
members on web pages, just as they would on Confluence pages.
Atlassian Analytics
Atlassian's powerful
and flexible visualization platform Atlassian Analytics which was announced in
beta a year ago is now generally available in Cloud Enterprise editions of Jira
Software, Jira Service Management, and Confluence. It connects data from
DevOps, IT and business processes in Atlassian products and a variety of other
SaaS apps that customers use. It provides teams and executives with
comprehensive insights around development processes, service delivery and
marketing effectiveness to help them make better decisions.
Ways of Working
Atlassian’s ‘Ways of
Working’ offering is designed to help teams work more effectively by codifying
and shipping the lessons it learned about modern teamwork to peers, customers,
and business leaders.
Available for free
and developed by Modern Work Coaches, these practical step-by-step guides help
teams overcome some of the most common teamwork challenges. Resources available
include the Atlassian Team Playbook, Atlassian University courses, product
templates for team games, and more.
Read the blog from
Atlassian co-founders and co-CEOs Mike Cannon-Brooks and Scott Farquhar here, or watch a summary
of the announcements here. Images of the new
product capabilities and keynote session are here.
About Atlassian
Atlassian unleashes the potential of every team.
Our team collaboration and productivity software help teams organize, discuss,
and complete shared work. Teams of more than 250,000 customers, across large
and small organizations - including Bank of America, Redfin, NASA, Verizon, and
Dropbox - use Atlassian’s project tracking, content creation and sharing, and
service management products to work better together and deliver quality results
on time. Learn more about our products, including Jira Software, Confluence,
Jira Service Management, Trello, Bitbucket, and Jira Align at https://atlassian.com/.