Experion Technologies & Twixor Forge Alliance to Revolutionize CX Automation Across Industries
Mumbai,
15th May 2024: Experion is excited to announce its
strategic partnership with Twixor, the pioneering Actionable Intelligence
Platform that empowers businesses to build hyper-personalized engagement
platforms. These platforms enable customers to initiate end-to-end fulfillment
processes for digital process automation, transcending industries such as BFSI,
Healthcare, Retail, Logistics, and Transportation.
Twixor's award winning
low-code/no-code Conversational AI platform seamlessly integrates messaging and
automation, serving over 400 global customers, including Fortune 500 companies.
The platform, recognized with 7 Global patents and numerous industry accolades,
handles 4 billion+ interactions annually across diverse industries. On the
other hand, Experion brings a singular focus on digital products, 100%
engineering talent, end-to-end management of product IP, high-quality
contracts, a learning culture, and a commitment to being a client partner
rather than a staffing vendor.
This partnership aims
to deliver unparalleled value through CX automation at scale, deep domain
expertise, single-vendor engagement, predictable pricing, and a commitment to
innovation and futureproofing.
Experion's approach to
onboarding into the Twixor solution is centred around top talent, human-centred
methodologies, and industry best practices. It provides an efficient and
seamless transition for clients seeking the transformative benefits of
Conversational AI and CX automation. This partnership is poised to be a
game-changer, doubling Experion and Twixor's capabilities in the dynamic realms
of AI and CX automation.
Binu Jacob, MD and CEO, Experion
Technologies: "This partnership significantly enhances
Experion's capabilities in providing impactful solutions in the dynamic realms
of AI and CX automation. The synergy between our engineering talent and
Twixor's cutting-edge platform will drive transformative outcomes for our
clients."
Today, customer
engagements frequently take place via messaging across all industries, and
hence, digital, and automation-enabled customer journeys are crucial. The
Experion-Twixor partnership focuses on customer experience, ensuring customer
satisfaction, and fostering loyalty in this modern era of chat economy.
The collaboration
between Experion and Twixor brings forth a suite of solutions catering to the
B2C & B2B space. Twixor's main USPs, including CX Automation platform,
Intelligent Process Automation, and Omnichannel Chat Solutions, will empower
clients in BFSI, Healthcare, Retail, Logistics, and Transportation to
streamline operations and elevate customer experiences.
Ashok
Anand, CEO, Twixor: “Partnering up with Experion
unlocks a wealth of opportunities to broaden our presence worldwide. Our shared
goal is to deliver a robust customer experience solution, harnessing the power
of Twixor's Generative-AI Powered platform and ground-breaking innovations
spanning the entire customer lifecycle. This strategic partnership is dedicated
to delivering unparalleled value and innovation, tailored to address the
distinctive needs of our clients.”
The alliance with
Twixor is a strategic move that aligns with Experion's broader goals of
sustainable growth, market leadership, and creating a workplace culture that
fosters excellence. This collaboration is poised to elevate Experion's standing
in the market, opening doors to new opportunities, and enhancing its
competitive edge.
About
Experion
Experion Technologies,
founded in 2006, is a Global Product Engineering Services company offering
enterprises future-ready and transformative digital solutions. The
organization's product engineering maestros work out of three development
centers in India—Trivandrum, Kochi, and Bangalore—and eight global offices
across Europe, Asia-Pacific, and North America.
Experion has been
recognized multiple times by Frost and Sullivan, Clutch, Inc. 5000, and Everest
Group for core expertise in Digital and Software Product Engineering services.
Experion brings expertise in the latest technology while crafting exceptional
product experiences, utilizing Data and AI, Cognitive Computing, DevSecOps, and
Experience Design capabilities across domains. The organization drives new
revenue streams, digitizes business processes, and helps improve operational
efficiency and productivity in the Healthcare, Retail, Transport and Logistics,
BFSI, Construction and Engineering, and EdTech sectors.
As a partner to 500+
global customers across 37 countries, Experion’s team of 1,500+ product
engineering maestros is focused on creating meaningful value, innovation, and
shared success through digitally driven programs for its customers, partners,
and society. Experion is ISO 27001:2013 and QMS (9001: 2015) certified and is
committed to international data protection standards, compliant with SOC 2 Type
II. The organization has also been certified as a Great Place to Work for three
consecutive years.
To know more, please
visit https://www.experionglobal.com
About
Twixor
Twixor's Conversational
Digital Assistant leverages Generative AI to enhance the Customer Experience
platform, available in both hybrid-cloud and on-premises. This not only ensures
significant revenue growth but also results in substantial time and cost savings.
By embracing this solution, customers can redirect resources from repetitive
manual tasks to their core strengths, fostering high engagement and cultivating
a distinct competitive edge.
To know more, please
visit https://twixor.com/