Kore.ai Launches XO Automation, Contact Center AI Availability in AWS Marketplace
Hyderabad, India. September 5th 2024 – Kore.ai, a leader in enterprise conversational
and generative AI platform technology, announced today that two of its
products, Kore.ai XO Automation and Kore.ai Contact Center AI are now available
in AWS Marketplace, a curated digital catalog that customers can use to find,
buy, deploy, and manage third-party software, data, and services to build
solutions and run their businesses.
XO
Automation AI brings the power of LLM and Generative AI technology with a
no-code interface to help enterprises design, build, train, test, deploy, and
manage AI Chatbots for automating customer interactions across 40+ voice and
digital channels. It enables omnichannel, multi-lingual experiences with
support for more than 130+ languages.
Advanced
RAG (Retrieval Augmented Generation) capabilities for generative answers,
multiengine NLU powered by LLMs, and Responsible AI with guardrails allow
enterprises to deploy highly secure and scalable generative AI and
conversational AI capabilities to enhance customer experience, employee
engagement, and operational efficiency.
Kore.ai’s
Contact Center AI enhances customer service by deriving insights from
conversations, automating tasks, and enabling contact centers to provide
personalized, efficient experiences that ultimately increase overall customer
satisfaction. Integrated with the Kore.ai Experience Optimization (XO)
Platform, Contact Center AI enhances customer experiences by automating up to
80% of interactions, reducing wait times, and increasing efficiency. It
features Agent AI, offering agents real-time advice, automated interaction
summaries, coaching, and guided interactions through AI-guided playbooks.
AWS
customers will now have access to Kore.ai XO Automation AI and Kore.ai Contact
Center AI directly within the AWS Marketplace. Kore.ai provides AWS customers
with the ability to streamline the purchase and management of XO Automation AI
and Contact Center AI within their AWS Marketplace account. Both these
solutions enable businesses to optimize customer service experiences, for which
Kore.ai is recognized as a leader by leading analyst firms Gartner, Forrester,
and G2, a peer-to-peer review platform.
“The world is fast moving toward an AI-first
framework, and we want to provide the best advanced AI-powered solutions to
every AWS customer through this initiative,” said Kore.ai CEO and Founder Raj
Koneru. “Kore.ai enables businesses to put AI to work safely, responsibly, and
at scale through its open architecture and generative and conversational AI
platforms to achieve desired business outcomes. We envision our technology,
along with the power of AWS, helping enterprises achieve transformative results.”
Kore.ai XO Automation and Contact Center AI are now generally available in the AWS Marketplace. For more information on Kore.ai XO Automation and Kore.ai Contact Center AI, please visit Kore.ai.
About Kore.ai
Kore.ai is a leading provider of advanced AI with a decade of experience
in helping enterprises realize business value through the safe and responsible
use of AI. The company provides the
singular platform, no-code tools and solutions needed to build GenAI
applications, deploy RAG/LLM-based search, and optimize customer and employee
experiences from automated to human-assisted.
Kore.ai takes an agnostic approach to model, data, cloud, and
applications, giving customers freedom of choice. Kore.ai’s no-code development
approach and pre-built accelerators help make AI more accessible to a wider
audience. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai
helps them navigate their AI strategy.
The company has a strong patent portfolio in the AI space and has been
recognized as a leader and an innovator by top analysts. Headquartered in
Orlando Kore.ai has a network of offices in India, the UK, the Middle East,
Japan, South Korea, and Europe to serve customers globally. Visit Kore.ai to learn more.