Omega Healthcare Processes 60 Million Transactions with Enterprise AI and Automation from UiPath
Omega Healthcare Named
UiPath AI25 Award Winner at UiPath FORWARD
Mumbai,
India, October
24, 2024 – UiPath (NYSE: PATH), a leading enterprise automation and AI
software company, announced that it is transforming operations for Omega
Healthcare, a global leader in revenue cycle management, healthcare and
clinical enablement services, through AI-powered automation.
Omega
Healthcare was named an UiPath AI25 Award Winner at UiPath FORWARD, UiPath annual
gathering of global AI and automation experts. The annual award program
identifies the 25 most innovative UiPath customers using a combination of AI
and automation as a strategic change enabler to accelerate bigger and bolder
outcomes.
“We
are honoured to be an AI25 Award Winner again this year, following the recognition
last year as an inaugural AI10 Award Winner,” said Vijayashree Natarajan, SVP
& Head of Technology, Omega Healthcare, who accepted the award at FORWARD. “We
continue to innovate through our close collaboration with UiPath to harness the
full power of automation, AI and generative AI to ultimately deliver
significant outcomes for our customers.”
UiPath
also included Omega Healthcare in its Gallery of Customer Achievement,
featuring Omega Healthcare President Sumit Sachdeva highlighting the Company’s
transformative AI-powered automation journey.
As part
of its comprehensive digital transformation strategy, Omega Healthcare uses the
UiPath Platform, including the AI Trust Layer and security governance features,
to securely optimize workflows, enhance business value, stimulate growth, and
increase profit margins for its clients. The UiPath platform enables Omega
Healthcare to leverage advanced AI capabilities while ensuring transparency,
security, compliance, and ethical governance in all automated processes,
driving significant operational efficiencies and improved outcomes across its
services.
With
the adoption of UiPath, Omega Healthcare significantly streamlines its internal
processes and sets a new standard in health documentation management. In just
four years, UiPath automations have processed more than 60 million transactions
at Omega Healthcare.
"Omega
Healthcare is committed to pioneering technology solutions that empower
healthcare organizations to deliver superior care while boosting financial
performance. Together with UiPath, we are establishing an AI-driven ecosystem
that realizes the full potential of healthcare for our customers,” said
Rajusiva Arunachalam, VP, Head of Automation & AI at Omega Healthcare.
Turning AI potential into tangible
business outcomes
UiPath
AI and automation is instrumental in helping Omega Healthcare address the
challenges associated with the high-volume and high-intensity process of
customer correspondence.
By
leveraging the capabilities of UiPath Document Understanding, Omega Healthcare
applies AI to automatically extract data from various document types. Automation
frees Omega Healthcare’s medical specialists from time-consuming administrative
tasks to allow them to focus on delivering strategic outcomes for customers.
The
integration of Generative AI-powered automation enables Omega Healthcare to
achieve its strategic goals, including improving operational efficiency,
reducing claim denial rates, and enhancing patient engagement.
“AI-powered
automation can help organizations streamline workflows and drive efficiencies,
which has huge benefits such as substantial cost savings, improved accuracy,
and increased productivity,” said Mark Gibbs, President, International at
UiPath. “We are proud to enable the digital transformation journey at Omega
Healthcare and look forward to working closely together to continue delivering
the strongest outcomes for its customers.”
Toward
a shared automation vision for the future
After
implementing UiPath, Omega Healthcare is experiencing a 100% increase in worker
productivity and a 40% reduction in time spent on documentation tasks, monthly
savings of 6,700 worker hours, a 50% reduction in turnaround time, and an
impressive process accuracy of 99.5%. These improvements not only enhance
operational efficiency and cost savings for Omega Healthcare’s customers, but
also deliver a 30% return on investment within the first year.
UiPath
is also playing a crucial role in supporting Omega Healthcare’s mission to
enhance revenue cycle outcomes for its customers through the Omega Digital
Platform. This platform is designed to assist healthcare organizations in
streamlining workflows and improving financial performance by leveraging
advanced technologies such as AI, robotic process automation (RPA), machine
learning, and natural language processing. Omega Healthcare aims to utilize the
UiPath AI Trust Layer to develop custom AI/ML models that optimize end-to-end
automation processes, further enhancing the platform's capabilities.
About
Omega Healthcare
Founded
in 2003, Omega Healthcare Management Services™ (Omega Healthcare) empowers
healthcare organizations to deliver exceptional care while enhancing financial
performance. We help clients increase revenues, decrease costs, and improve the
overall patient-provider-payer experience through our comprehensive portfolio
of technology-enabled and clinically led managed outsourcing solutions. Leveraging
the Omega Digital Platform (ODP), customers benefit from the Company’s
expertise in artificial intelligence (AI), generative AI, robotic process
automation (RPA), bots, machine learning (ML), and natural language processing
(NLP), to drive greater efficiency and accuracy. Omega Healthcare has
30,000 employees across 14 delivery centers in the United States, India,
Colombia, and The Philippines. For more information, visit www.omegahms.com.
About the UiPath AI25 Awards
The
UiPath AI25 Awards acknowledge customers using AI and automation to supercharge
productivity; transform customer and employee experiences; deliver substantial
return on investment; and support corporate, environmental, social, and
governance (ESG) initiatives. Customers across the globe were invited to submit
applications detailing how they have used AI and automation to redefine what’s
possible—not just in business, but in the way we work and live. The 25 winners
were selected by a panel of expert judges for effectively articulating the
business drivers, implementation, and results of their UiPath use case.
About
UiPath
UiPath (NYSE: PATH) develops AI technology that mirrors human
intelligence with ever-increasing sophistication, transforming how businesses
operate, innovate, and compete. The UiPath Platform™ accelerates the shift
toward a new era of agentic automation—one where agents, robots, people, and
models integrate seamlessly to enable autonomous processes and smarter decision
making. With a focus on security, accuracy, and resiliency, UiPath is committed
to shaping a world where AI enhances human potential and revolutionizes
industries. For more information, visit www.uipath.com.