Hexaware, upGrad Launch Agentic AI Academy to Power Phase 2 of AI Workforce Transformation
A
Deep-skilling Initiative to Advance Hexaware’s Agentic AI Capabilities
Mumbai, August 19, 2025: Hexaware Technologies, a global provider of
IT services and solutions, has launched Agentic Academy in partnership with
upGrad Enterprise, the corporate skilling division of upGrad, to prepare its
global workforce for the next evolution in enterprise AI: Agentic systems.
Building on two years of investment in generative AI skilling, during which 95
percent of employees have received training in GenAI fundamentals and advanced
concepts through ongoing programs, the initiative now focuses on developing specialized
expertise in Agentic AI.
Agentic systems—autonomous, intelligent software agents that plan,
act, and adapt in real time—are rapidly changing how work is designed and
delivered. From automation to orchestration, they are redefining roles across
the enterprise and demanding new skills beyond traditional development and
delivery. As enterprises adapt to these shifts, the ability to train teams in
next-generation capabilities is becoming a competitive necessity.
Agentic Academy is Hexaware’s answer to that shift, combining
structured, role-based learning with practical applications. It’s a forward-looking initiative designed not only to
equip teams for what’s next, but to move beyond
legacy approaches to transformation. Hexaware aims to onboard a majority of its
delivery and engineering teams through the Academy over the next few months, as
it expands its Agentic service offerings across industries. Achieving this
scale of adoption calls for a trusted learning partner with proven expertise in
delivering enterprise-ready programs.
The program pedagogy and custom training content have been co-designed
with upGrad Enterprise, leveraging its expertise in instructional design,
subject matter expert networks, and outcome-focused learning models. This
approach ensures the training fits Hexaware’s unique context, aligning with
workforce, customer, and business priorities.
“Agentic technologies are becoming fundamental to how enterprises
operate,” said Vinod Chandran, Chief Operating Officer, Hexaware.
“Agentic Academy ensures our people are equipped not only to use these systems
but to lead engagements built around them.”
The program is organized into three distinct categories:
·
Builder.
AI: for developers and engineers building agent architectures from the ground
up, with emphasis on orchestration, tool integration, and safety protocols.
·
Collaborator.AI:
for teams adapting and customizing open-source or platform-based agent
solutions within client environments.
·
Manage.AI:
for delivery and operations leaders managing agent-human interaction, quality
assurance, and real-time monitoring.
Regardless of the learning path, each role benefits from the same
integrated approach to content and certification delivery. Each path is curated
and delivered via upGrad’s Enterprise platform, combining content, labs, and
certifications within the flow of work. “We’re
moving from automation to intelligent orchestration, where agents collaborate,
decide, and deliver outcomes. This shift is redefining roles and creating
demand for Agentic expertise. Our goal is to equip talent to lead real-world
Agentic assignments with confidence and capability,” said Satyajith
Mundakkal, Chief Technology Officer, Hexaware.
This vision is already translating into tangible results. Participants
from the initial batches are engaging in live Agentic assignments, and additional
learning tracks are underway.
“For such a large-scale delivery transformation, enabling a hybrid
workforce of humans and agents to deliver shared outcomes, rapid talent
transformation is imperative,” said Satyendu Mohanty, EVP & Global Head
– Talent Management, Hexaware. “Agentic Academy enables a common language,
shared fluency, and real capability across roles. That’s
what turns a technology trend into a sustained workforce advantage.”
That commitment to building a scalable, future-ready workforce is shared by Hexaware’s learning partner. Srikanth Iyengar, Chief Executive Officer, upGrad Enterprise, added, “As Agentic systems reshape enterprise operations, the real differentiator will be how quickly organizations can translate that shift into customer impact. At upGrad Enterprise, our experience in workforce transformation and learning design allows us to build agile, real-world solutions at scale. This program is a reflection of that approach—practical, outcome-driven, and built for deployment from day one.”
About Hexaware
Hexaware is a global
technology and business process services company. Every day, Hexawarians wake
up with a singular purpose: to create smiles through great people and
technology. With offices across the world, we empower enterprises worldwide to
realize digital transformation at scale and speed by partnering with them to
build, transform, run, and optimize their technology and business processes.
Learn more about Hexaware at https://hexaware.com.