Six in 10 organizations expect AI to be an active team member or supervisor to other AI in the next 12 months
Enterprise Gen AI adoption has grown fivefold in the last two years, outpacing enterprise readiness and intensifying challenges around cost, workforce adaptation, and governance
Paris,
September 5, 2025 – The latest Capgemini Research Institute report published today, ‘Harnessing the value of AI: Unlocking
scalable advantage,’ suggests that generative AI (Gen AI) is rapidly
moving into the mainstream, with enterprise adoption and investment
accelerating at pace. According to the report, nearly
6 in 10 organizations are expected to have AI as an active team member or a
supervisor for other AI within the next 12 months – up from 44% currently. Despite this, organizations admit they are not
prepared for dynamic human-AI collaboration. Two-thirds of enterprises agree
that they will need to restructure their teams to enhance human-AI
collaboration, with most expecting their organizational structure to evolve.
The annual report, now in its third edition,
finds that 30% of organizations are now fully or partially scaling Gen AI, up
from 6% in 2023 - a fivefold increase in the last two years. A vast majority of
organizations (93%) are exploring, piloting, or partially or fully enabling Gen
AI capabilities in 2025. Sectors like telecom, consumer products, and aerospace
and defense organizations are leading the charge in Gen AI adoption, with core
business functions such as customer operations, marketing, risk management, and
IT remaining top areas of implementation.
“Enterprise adoption of AI is scaling faster
than almost any technology we’ve seen before, with companies experimenting with
AI across all functions. But rapid adoption doesn’t necessarily translate into
large scale deployment with tangible ROI,” said Franck Greverie, Chief
Technology & Portfolio Officer, Head of the Global Business lines and Group
Executive Board Member at Capgemini. “To succeed, enterprises must set up a
solid data foundation, in a trusted environment that’s compliant, secure and
ensures necessary privacy. This, along with a new operating model with a
balanced human-AI chemistry, can ensure winning business outcomes.”
Gen AI investments continue to accelerate
As organizations seek to
realize the benefits of Gen AI, investment is accelerating and eight in ten
(79%) organizations say they are happy with the outcomes so far. The report
highlights that, in the past 12 months, nine in ten (88%) organizations have increased
investment in Gen AI by an average of 9%, with 12% of the IT budget now
dedicated to Gen AI. This trend is expected to continue, with 61% of
organizations anticipating a further increase in Gen AI investments in the next
year.
However, organizations
report an unexpected
surge in cloud consumption costs, with over half experiencing “bill shocks”
triggered by the rapid expansion of Gen AI initiatives, as scaling efforts
outpace initial projections. Enterprises are also increasingly turning to small
language models (SLMs) for cost effectiveness.
AI agents and multi-agent systems gain
momentum
The last year has also seen
a steady rise in AI agents. This is set to increase, with most business
functions likely to have AI agents handling at least one business process. Nine
in ten executives from product design/R&D, marketing, and sales are
optimistic about AI agents handling one or more business processes in their
function in the next 3-5 years.
AI agent systems are
becoming increasingly complex and interconnected, with multi-agent systems
likely to be the next major development in AI. Of those organizations scaling
AI agents, nearly 45% are also piloting or scaling multi-agent systems. Nearly
four in ten (38%) believe AI agents will evolve into self-learning agents with
minimal human supervision in the next 3-5 years.
Despite
rapid adoption, the report finds that a majority (71%) of organizations said
they cannot fully trust autonomous AI agents for enterprise use, highlighting
that businesses must
also overcome governance gaps to build trust in AI. However,
most enterprises still struggle with setting up guardrails and governance for
AI. Only 46% have established governance policies for their AI systems, yet most seldom follow them.
Report
methodology
The Capgemini Research Institute conducted a survey of 1,100 executives from
global organizations with annual revenue of at least $1 billion in 11
sectors and 15 countries across North America, Europe, and Asia-Pacific. The
Capgemini Research Institute conducted the global survey in May 2025. Executives
surveyed were at director level and above and represented
diverse functions. This is the 3rd edition of the survey and
the statistics are as compared to the previous two years’ studies.
About Capgemini
Capgemini is a global
business and technology transformation partner, helping
organizations to accelerate their dual transition to a digital and sustainable
world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more
than 50 countries. With its strong over 55-year heritage, Capgemini is trusted
by its clients to unlock the value of technology to address the entire breadth
of their business needs. It delivers end-to-end services and solutions
leveraging strengths from strategy and design to engineering, all fueled by its
market leading capabilities in AI, generative AI, cloud and data, combined with
its deep industry expertise and partner ecosystem. The
Group reported 2024 global revenues of €22.1 billion.
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About the Capgemini Research Institute
The Capgemini Research Institute is
Capgemini’s in-house think-tank on all things digital. The Institute publishes
research on the impact of digital technologies on large traditional businesses.
The team draws on the worldwide network of Capgemini experts and works closely
with academic and technology partners. The Institute has dedicated research
centers in India, Singapore, the United Kingdom and the United States. It was ranked #1 in the world for the quality of its research by
independent analysts for six consecutive times - an industry first.
Visit us at https://www.capgemini.com/researchinstitute/