Zscaler Announces New Innovations for Advanced End-to-End Monitoring, Diagnostics, and Remediation
Zscaler Digital Experience Improves Workforce
Productivity While Delivering Faster Mean Time to Resolution
INDIA,
October 2025 – Zscaler, Inc. (NASDAQ: ZS), the leader in cloud security, today unveiled new Zscaler
Digital Experience™ (ZDX™) innovations that help enterprises monitor and fix
performance issues faster–achieving real-time insights across the internet and
endpoint, cutting issue detection by 98%, and resolving issues in minutes to
strengthen SLAs and minimize downtime. These enhancements deliver visibility
that helps to ensure a seamless Zero Trust experience and optimal productivity
for users everywhere.
Troubleshooting user issues is complex;
isolating the device, network, or application is challenging. Siloed teams and
legacy tools severely impact rapid root-cause identification. Industry experts
believe this leads to an estimated $400 billion in annual losses from digital
downtime. ZDX closes that gap by unifying device, network, and application
telemetry to pinpoint root cause fast, cut time to detect and resolve, and keep
users productive all while aligning with Zero Trust.
What’s
New in ZDX: Network Intelligence, Managed Monitoring, and Health &
Remediation
New ZDX innovations:
- Network Intelligence: Identifies ISP bottlenecks, enabling
organizations to leverage Zscaler Internet AccessTM (ZIATM)
to reroute traffic to another Zscaler Zero Trust Exchange™ data center,
ensuring fast connectivity and minimizing disruptions that impact user
productivity. By rapidly rerouting around ISP disruptions, organizations can
significantly enhance end user productivity and reduce issue resolution times
from days to minutes.
- Zscaler Managed Monitoring: Monitors critical SaaS and custom web apps
24/7 with multipath insights from global locations, allowing network operations
to detect issues proactively, ensure application providers meet SLAs, and
reduce disruptions that impact productivity. This allows organizations to hold
ISPs accountable, secure compensation, and negotiate better terms.
- Device Health Score, System Events, and Remediation: Delivers enterprise-wide visibility into device health and performance, helping organizations proactively address widespread hardware and software issues that affect multiple users, rather than only isolated cases. These new features allow administrators to monitor device health, optimize utilization, and remotely remediate, extending device lifecycles, saving on hardware refresh costs, and minimizing end user disruptions.
“ISP disruptions, like the recent Red Sea cable
cuts, cause significant outages for businesses and end users alike,” said Dhawal Sharma, EVP of Products, Zscaler.
“These innovations give enterprises end-to-end visibility and control to keep
users productive, resolve issues in minutes instead of days, and ensure
reliable app experiences globally all while lowering costs by extending device
lifecycles and holding service providers accountable.”
"The market has shifted from fragmented
point solutions to unified security and networking platforms designed to meet
the demands of a world that is increasingly dynamic, distributed, and
AI-first," said Zeus Kerravala,
Principal Analyst at ZK Research. "Zscaler is well-positioned in this
transition to meet these demands, leveraging its globally distributed,
multi-tenant cloud to consolidate functions and deliver end-to-end visibility.
By applying AI across its extensive telemetry, Zscaler's new ZDX innovations
further accelerate issue resolution while enhancing user experience outcomes
that isolated tools cannot achieve."
To dive deeper into the latest enhancements to
ZDX, please read this blog.
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Forward-Looking
Statements
This press release contains forward-looking
statements that are based on our management's beliefs and assumptions and on
information currently available to our management. These forward-looking
statements include the expected benefits of new enhancements to our ZDX product
offerings and the business opportunities they provide to our customers. These
forward-looking statements are subject to the safe harbor provisions created by
the Private Securities Litigation Reform Act of 1995. A significant number of
factors could cause actual results to differ materially from statements made in
this press release, including those factors related to our ability to
successfully integrate new features into our ZDX offerings and the business
impact additional offerings may have for our customers. Additional risks and
uncertainties are set forth in our most recent Annual Report on Form 10-K filed
with the Securities and Exchange Commission (“SEC”) on September 11, 2025,
which is available on our website at ir.zscaler.com and on the SEC's website at
www.sec.gov. Any forward-looking statements in this release are based on the
limited information currently available to Zscaler as of the date hereof, which
is subject to change, and Zscaler will not necessarily update the information,
even if new information becomes available in the future.
About
Zscaler
Zscaler (NASDAQ: ZS) accelerates digital
transformation so customers can be more agile, efficient, resilient, and
secure. The Zscaler Zero Trust Exchange™ platform protects thousands of
customers from cyberattacks and data loss by securely connecting users,
devices, and applications in any location. Distributed across more than 160
data centers globally, the SASE-based Zero Trust Exchange is the world’s
largest in-line cloud security platform.