Coforge brings its AI framework on ServiceNow platform to launch the Generative AI Center of Excellence
Greater Noida, March 10, 2025 – Coforge Limited (NSE: COFORGE), a global digital services and
solutions provider elevated its collaboration with ServiceNow, the
AI platform for business transformation. As part of this engagement, Coforge
will combine its market leading AI framework- Quasar with ServiceNow AI Agents to launch a GenAI
Center of Excellence (CoE) in Greater Noida, India that will empower
organizations to harness advanced AI-driven insights, streamline operations,
and deliver exceptional customer experiences.
As
part of the Gen AI CoE, customers can pilot, navigate, and scale innovative
solutions to address industry-specific challenges by leveraging the full
potential of AI with ServiceNow. Coforge has over 12 domain centric, industry
first solutions on ServiceNow platform across Financial Services, Insurance,
Healthcare and Travel. The CoE will be a great foundation for Coforge to
accelerate clients’ journey with ServiceNow platform, especially in the areas
of payment, fraud detection, dispute management and digital operations
resiliency.
Sudhir
Singh, CEO and Executive Director, Coforge said, “ServiceNow’ market leading AI
platform combines the power of Data, AI and Workflow to enable clients achieve
transformational outcomes. With this investment in GenAI CoE for ServiceNow
platform, we will jointly accelerate clients’ adoption of ServiceNow platform
for business transformation.” He added, “By combining our industry expertise
with this market leading AI platform, we can achieve customer success which is
our true north star.”
“The
Gen AI CoE between Coforge and ServiceNow is a game-changer in the
partnership,” said Erica Volini, executive vice president, Worldwide
Industries, Partners, & Go-to-Market at ServiceNow. "The CoE is a
market leading endeavor and will be transformative for our customers, bringing
together the power of ServiceNow's AI platform and Coforge’s market leading AI
framework to deliver industry- specific insights by leveraging AI.”
As
part of the collaboration, Coforge is adopting ServiceNow’s agentic AI
capabilities to transform HR processes to create experiences for its employees.
Coforge and ServiceNow has established a dedicated global CoE where enterprises
can pilot, navigate, and scale AI-powered solutions tailored to their
industry-specific challenges. The CoE will help businesses leverage AI-driven
workflow automation to improve operational efficiency and reduce costs, enhance
multi-cloud strategies by integrating ServiceNow cloud management solutions,
accelerate AI adoption through best practices in low-code/no- code automation,
and develop scalable AI use cases across key verticals such as financial
services, insurance, healthcare, and travel.
Coforge is an Elite ServiceNow partner, recognized for its expertise in building seamless digital workflows that transform business operations. For more information on the ServiceNow capabilities- https://www.coforge.com/what-we-do/capabilities/servicenow
About Coforge
Coforge
is a global digital services and solutions provider, that leverages emerging
technologies and deep domain expertise to deliver real-world business impact
for its clients. A focus on select industries, a deep domain understanding of
the underlying processes of those industries and partnerships with leading
technology platforms, enables Coforge to be a trusted partner of its clients in
their transformation initiatives. Coforge leads with its Product Engineering
approach and leverages AI, Cloud, Data, Integration and Automation technologies
to transform businesses into intelligent, high growth enterprises. Coforge has
30 global delivery centers and is present in 23 countries.
Learn
more at https://www.coforge.com/